Click & Collect All products are available for collection directly from our premises. You can order on the website and choose 'Store pick up' at check out. Orders will be available for collection the following day.
Delivery Delivery will be made within 5 days of order. One of our team will be in touch to arrange a delivery date. We deliver between 9am - 5pm daily. If you do not hear from one of our team within 3 days of placing your order, please call us and we can chase your order for you. Please note that delivery is officially a 'kerbside' service and therefore it is the drivers discresion how far it will be moved after it is taken off the truck. The driver will be not be able to move items where safety is compromised.
Do i need to be in to accept my delivery?
Please make arrangements for somebody to be there to accept delivery for your order. This is to make sure items are delivered as agreed as we are not responsible for items left at your property unattended to. By requesting us to make an unattended delivery you must accept all liability for the security of the items post delivery. We cannot be responsible for the security of your goods post delivery.
How is delivery made?
We will make curbside delivery of your items with one or two person delivery depending on the size of the items on your order. For bulk log deliveries, we will deliver using a tip loader and tip the log load onto your driveway or wherever you choose access permitting.
Are there any circumstances where delivery cannot be made?
Yes. To a premises where it is illegal for a lorry to park or offload/ Where the access road is on a steep incline/ Where the access road does not provide a 3m width clearance. It is your responsibility to ensure there is a safe and clear access route for the delivery lorry. If the delivery driver arrives and faces one of the conditions listed, the driver may decide to cancel the delivery, and this may incur a cancellation fee to cover the cost of dispatching and returning your order to us. If you are unsure of the suitability of your delivery location, please contact us to discuss with one of our team.
Is there minimum order value?
Our minimum order value for delivery is £40.00.